We are currently looking for an experienced IT Systems Engineer to join an international team supporting both local and corporate IT operations. This role offers a great opportunity to work in a dynamic environment, combining hands-on end-user support with involvement in infrastructure, system administration, and the deployment of new IT solutions. If you enjoy solving technical challenges, collaborating with cross-functional teams, and delivering high-quality support, we would be happy to hear from you.

Personality Expectations

• Team player with a collaborative mindset.
• Diligent, organized, and detail-oriented in daily work, following structured and Lean-like methodologies.
• Focused on understanding and addressing end-user needs.
• Able to understand technical issues, explain solutions clearly, and document step-by-step instructions from an end-user perspective.
• Proactive, responsible, and service-oriented approach to problem-solving.

Responsibilities

• Work with local and corporate IT teams to troubleshoot issues and assist in deploying new IT solutions.
• Monitor assigned Helpdesk queues, pick up user requests, and work towards the most effective resolution.
• Help users accurately describe and report issues through the Helpdesk Support system.
• Create and maintain "How-to" guides, workarounds, and knowledge base (KB) articles.
• Participate in IT Scrum meetings and follow up on outstanding incidents and tasks.
• Report progress, risks, blockers, and project updates to the manager.
• Provide both remote and on-site IT support when required.
• Assist with hardware setup, maintenance, and replacement activities.

Requirements

Must Have

• 3+ years of experience as an IT Systems Engineer, Systems Administrator, IT Support Engineer, or similar IT Systems Specialist role.
• Experience with user support, system deployment, installation, maintenance, and troubleshooting.
• Intermediate or higher knowledge in the following areas:
• Computer hardware, peripherals, and network equipment.
• Windows operating systems.
• Linux operating systems (RedHat experience preferred).
• Office productivity software and end-user application support.
• Networking concepts, technologies, and protocols (especially Ethernet and TCP/IP).
• Virtualization technologies (VMware, Hyper-V, Proxmox, etc.).
• Cloud solutions and containerization technologies.
• Strong troubleshooting and analytical skills.
• Good written and verbal communication skills in English.

Nice to Have

• Experience supporting macOS devices and users.
• Experience supporting mobile devices and mobile operating systems.
• Experience with IT Governance and IT Service Management concepts:
• Helpdesk operations
• Support tier structures (L1/L2/L3)
• Incident Management
• Problem Management
• Relevant technical certifications (Microsoft, Red Hat, Cisco, CompTIA, VMware, etc.).

Working Conditions

• Location: Kaunas, Lithuania.
• Hybrid working model.
• Expected office presence: 2–3 days per week.
• Physical presence is required as part of the role due to hands-on support activities involving hardware and end-user assistance.
• Contract 12 months
• Start ASAP

Budget & Rate

• Target hourly rate: €30/hour.

Role Overview:

We are looking for an experienced QA Lead to take ownership of QA processes, strategy, and delivery quality across two live products — a Chat platform and a Loyalty / Coupon system — running in multiple markets. The role requires strong manual testing expertise, a solid grasp of test automation, and the ability to lead a small QA team while bridging developers, managers, and the client.

Key Responsibilities:

• Define and implement QA strategy, testing plans, and structured QA processes across both products.
• Lead and mentor a team of 3 QA specialists, driving quality standards and best practices.
• Identify and automate — or recommend automation approaches for — repetitive tasks such as regression testing.
• Establish and track KPI-driven quality metrics to continuously improve delivery performance.
• Serve as the key communication link between developers, QA, product managers, and the client.

Must-Have Requirements:

• Proven experience as a QA Lead with hands-on team leadership responsibilities.
• Strong manual testing skills with experience in test planning, strategy, and process design.
• Solid understanding of test automation — able to automate or guide automation of repetitive workflows.
• Experience defining and tracking QA KPIs and quality metrics.
• Comfortable working with developers, managers, and clients in a multi-product, agile environment.

Duration: 6 months with possible extension.

We are looking for a Senior QA Automation / Manual Tester with a proven background in fintech, banking, or payment platforms. The role centers on validating SEPA, SWIFT, and Visa payment flows, including ISO 20022 messaging, 3DS2 authentication, and PCI DSS Level 1 compliance controls. The consultant will work across microservice and API layers, covering end-to-end transaction lifecycle testing, resilience validation, and audit-ready documentation within a complex, regulated payment environment.

Key Responsibilities:

• Test SEPA credit transfer flows, SWIFT MT / ISO 20022 message flows, and Visa card payment flows including 3DS2 authentication.
• Perform API, contract, schema, and integration testing at the microservice layer, including async/event-driven workflow testing across queues, retries, and DLQ.
• Execute structured test scenarios across SEPA, SWIFT, and Visa payment workstreams and validate end-to-end transaction lifecycle flows, reconciliation, settlement, and data consistency.
• Conduct resilience testing including retries, circuit breakers, DLQ, failover, and idempotency validation, as well as performance, load, and stress testing for platform stability.
• Develop, execute, and integrate automated test suites into CI/CD pipelines.
• Produce audit-grade test evidence and traceability documentation for PCI DSS compliance.
• Validate web, mobile, and cross-platform functional consistency and regression coverage.
• Collaborate with developers, DevOps, and security teams to identify, track, and verify defect resolution.

Must-Have Requirements:

• 5+ years of QA automation experience, with a minimum of 3+ years in fintech, banking, or payment platforms.
• Strong experience in API testing and microservice integration testing using Postman, REST Assured, or similar tools.
• Proficiency in Java, JavaScript, or Python for automation scripting and test development.
• Hands-on experience with automation frameworks such as Selenium, Cypress, or Playwright.
• Experience integrating automated tests into CI/CD pipelines using Jenkins, GitHub Actions, or equivalent tools.
• Hands-on experience testing SEPA, SWIFT, and Visa card payment flows, including ISO 20022 messaging.
• Solid understanding of PCI DSS compliance controls, OWASP security concepts, authentication, and encryption validation.
• Familiarity with AWS environments, including CloudWatch logging, monitoring, and observability validation.
• Strong understanding of resilience testing concepts including retries, failover, circuit breakers, DLQ, and idempotency.
• Experience producing structured, audit-ready QA documentation and test traceability evidence.

Duration: 6-9 months.

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