IT Systems Engineer / IT Systems Specialist (B2B Contract; Kaunas)

We are currently looking for an experienced IT Systems Engineer to join an international team supporting both local and corporate IT operations. This role offers a great opportunity to work in a dynamic environment, combining hands-on end-user support with involvement in infrastructure, system administration, and the deployment of new IT solutions. If you enjoy solving technical challenges, collaborating with cross-functional teams, and delivering high-quality support, we would be happy to hear from you.

Personality Expectations

• Team player with a collaborative mindset.
• Diligent, organized, and detail-oriented in daily work, following structured and Lean-like methodologies.
• Focused on understanding and addressing end-user needs.
• Able to understand technical issues, explain solutions clearly, and document step-by-step instructions from an end-user perspective.
• Proactive, responsible, and service-oriented approach to problem-solving.

Responsibilities

• Work with local and corporate IT teams to troubleshoot issues and assist in deploying new IT solutions.
• Monitor assigned Helpdesk queues, pick up user requests, and work towards the most effective resolution.
• Help users accurately describe and report issues through the Helpdesk Support system.
• Create and maintain "How-to" guides, workarounds, and knowledge base (KB) articles.
• Participate in IT Scrum meetings and follow up on outstanding incidents and tasks.
• Report progress, risks, blockers, and project updates to the manager.
• Provide both remote and on-site IT support when required.
• Assist with hardware setup, maintenance, and replacement activities.

Requirements

Must Have

• 3+ years of experience as an IT Systems Engineer, Systems Administrator, IT Support Engineer, or similar IT Systems Specialist role.
• Experience with user support, system deployment, installation, maintenance, and troubleshooting.
• Intermediate or higher knowledge in the following areas:
• Computer hardware, peripherals, and network equipment.
• Windows operating systems.
• Linux operating systems (RedHat experience preferred).
• Office productivity software and end-user application support.
• Networking concepts, technologies, and protocols (especially Ethernet and TCP/IP).
• Virtualization technologies (VMware, Hyper-V, Proxmox, etc.).
• Cloud solutions and containerization technologies.
• Strong troubleshooting and analytical skills.
• Good written and verbal communication skills in English.

Nice to Have

• Experience supporting macOS devices and users.
• Experience supporting mobile devices and mobile operating systems.
• Experience with IT Governance and IT Service Management concepts:
• Helpdesk operations
• Support tier structures (L1/L2/L3)
• Incident Management
• Problem Management
• Relevant technical certifications (Microsoft, Red Hat, Cisco, CompTIA, VMware, etc.).

Working Conditions

• Location: Kaunas, Lithuania.
• Hybrid working model.
• Expected office presence: 2–3 days per week.
• Physical presence is required as part of the role due to hands-on support activities involving hardware and end-user assistance.
• Contract 12 months
• Start ASAP

Budget & Rate

• Target hourly rate: €30/hour.