Head/Manager Data Center Infrastructure

I have 23 years experience in IT field. Willing to be a part of an organization that provides ample opportunity to stimulate my technical and interpersonal skills as well as wish to work in a challenging environment and contribute to achieve the strategic objective of the organization.

§ Tech Systems Management & Relations department job was outsourced to 3rd party companies (Year 2013-16). I was a key member of BBL IT team. Under my leadership, entire Tech Infra service and IT ADC was restructured & make it a customer-centric service department, streamlined processes & policies, revisited & sign all SLAs, improved services & reduced significant operational cost.

§ Technology Infrastructure and Systems related strategic decision-making, Capacity Planning, Budgeting, CAPEX /OPEX maintenance, Systems and overall Infrastructure Project oversee, New Infra Project Roll out, Infra Performance Management, Storage - Replication,

§ Project Manager of RPA (Robotic Process Automation) implementation for whole banking environs (I, e. IT, Digital Transformation, Operations, Alternative Delivery Channel, etc.)

§ Expertise on IT BCP planning and E2E coordination planning

§ Expertise on IT DC & DR Planning Migration, and implementation.

§ Insightful knowledge in systems/server management (Microsoft, IBM Power, HP, Dell etc.)

§ Very good experience in vendor management and ensure healthy support

§ Experience and Implementation member of PCIDSS (Payment Card Industry Security Implementer).

§ Experience on the different Backup solution, EMC (Data Domain-Networker), IBM (TIVOLI Storage Manager), VERITAS etc.

Head of IT

(1st May 2023 – Till Now)

Desh Besh Enterprise Limited

Port Moresby, Papua New Guinea

 

Responsibilities:

§ Lead total Business Group IT Team (wholesale & Retail, Real Estate, Agro-Business, Service Station, Bakery, Transport & Logistic)

§ Manage IT support of total group IT Infrastructure

§ Prepare & execution of Technology Strategy & Roadmap for group.

§ Project initiated for central POS software implementation

 

 

Senior Manager and Unit Head (Assistant Vice President)

(1st October 2019 – 14th May 2023)

Data Center Management & OperationsSystems Support and Service Operations,Technology Division,BRAC Bank Limited.

 

Responsibilities:

§ Implementation lead of RPA – Robotic Process Automation for whole banking environs (I, e. IT and Business)

§ Leading four individual teams with 43 resource Teams (Including 32 Full time and 11 Contractual Employees.

§ Lead to form & execution of Technology Strategy & Roadmap in line with Business

§ Lead the Technology team in terms of planning, execution, operation & quality assurance

§ Technology Long/ Short term Budgeting, Capacity planning & management

§ New Staffing, KPI & People Management

§ Coordinate Enterprise Solution Design, Change Management and Project Delivery

§ Lead New Technology Adaptations, Optimization & Transformations

§ Coordination Technology Audit for Bangladesh Bank ICT audit, Internal Compliance audit, Information security audit, and External/Third-party audit Support in implementing Information Security safeguards & maintain as per Bank & Regulatory policy

§ Lead Data Center Operations who ensure the 24/7 backend support for CBS, Cards systems, Treasury, all settlement, File Uploads, along with daily EOD-BOD/ Financial Settlement.  

§ Lead DC & DR all infrastructure, including all passive items (Generator, UPS, PAC and all security systems etc.) 

§ Review and initiate measures for automating/streamlining the internal process

§ Identify & develop vendors for procuring IT-related products & devices at a reasonable and cost-effective price

§ Maintain all hardware and software AMC and SLA Tracker and send an early notification to all stakeholders and prepare a monthly report with higher management

• Prepare monthly IT Key Risk Indicator, Change Management, Problem Management and Capacity Management reports.

 

Relationship Manager, DC & ADC Systems to Manager (PO-SPO)

Technology Infrastructure Management & Relations

Technology Division

BRAC Bank Ltd. (1st Oct 2013 – 30th September 2019)

 

Responsibilities:

 

§ Alternate Delivery Channels (ADC) - under this unit, Digital Banking Channel & Payment Solutions are managed. Manage 600+ ATM & CDMs & 8000+ POS Network, ATM Switch, Debit and Credit Card Management Solutions, E-commerce Solutions, Call Center, manage payment channels, and other Banking solutions from Bank side.

§ Maintain proper Co-ordination with All infrastructure teams of biTS and ensure Smooth operational support of DC & DR, System, Storage, Backup, Core Operations, application database, DC & DR Infrastructural (Passive items), System Monitoring from bank side.

• Reviewing Vendor Performance against committed SLA Contracts and ensure proper service support.
• Provide critical inputs to HOD, System Management & Relations, biTS Management and Head of IT in the decision-making process
• Facilitate Disaster Recovery Drills in terms of Technical Failover Testing, Call Tree and Table Top Exercises
• Ensure high-end technical support from vendor and biTS infrastructure team as a relationship manager of Bankside on various servers, storages and ensuring high satisfaction levels to other stakeholders through prompt Incident Management.
• To plan, implement and subsequently maintain efficient, cost-effective and highly resilient data center production systems (Infrastructure and Applications) and services to Audit and IT Technical Standards for BBL business.

 

Previous Experience:

 

Roles & Responsibilities

Employer

Duration

Executive Officer, Officer Grade1 & Grade2, DC Operations

BRAC Bank Limited

10th May 2005 - 31st October 2009

Associate Manager, DC Operations

BRAC Bank Limited

1st November 2009 - 30th September 2013

Hardware & Network Administrator

Millennium Computer & Network Ltd. (Sister Concern of RANK IT Ltd.), Mymensingh

20th June 2000 - 9th May 2005

 

 

 

Academic Qualification:

 

Certificate Exam Name

Result

Secondary School Certificate

1st Division

Higher Secondary Certificate

2nd Division

Bachelor of Science

2nd Division

Diploma in Computer Science

Passed

 

Professional Training and Certifications:

 

S/N

Course Name

Organization

Year

1

Oracle Cloud Infrastructure Foundations 2023 Certified

Associate

Oracle University

Jun, 2023

2

IBM Champion 2023

IBM

Jan, 2023

3

Networker Implementation and Administration

Dell Education Services

Jan, 2022

4

Oracle Cloud Infrastructure Foundations 2021 Certified

Associate

Oracle University

Feb, 2022

5.

F5 LTM & Adv. WAF

 Inflow Technologies Singapore Pte Ltd

Jun, 2021

6.

Robotic Process Automation

UI Path Academy

Jun, 2019

7.

ITIL V4

AXELOS

Jun, 2019

8.

Certified CPISI (Payment Card Industry Security

Implementer) Professional

CISA (PCI-DSS)

Jan, 2017

9.

PRINCE2® Foundation Certificate in Project Management

AXELOS

Jan, 2017

10.

NetApp Storage ONTAP Cluster Data Administration &

Protection 9.3

Fast Lane, Singapore

Mar, 2017

11.

Hardware Load balancer F5, Configuring & Administrating

Big-IP DNS v12

BIG IP Lab, Thailand

May, 2017

12.

Microsoft SQL Server 2014

Tech One Global BD

Jan, 2016

13.

Finacle (CBS) Administration Technical

Infosys, India

Mar, 2016

14.

Dell Blade Server administration

Dell Education Services, Singapore

Dec, 2016

15.

Storage Clustered Data ONTAP Administration 8.3

Global Knowledge, Malaysia

May, 2015

16.

CISCO UCS Blade Server Administration

Firefly Education

Sep, 2015

17.

AIX Administration- AN10G

Global Knowledge, Malaysia

Aug, 2014

18.

Microsoft Private Cloud System Center 2012

Tech One Global, Sri Lanka

Nov, 2013

19.

Oracle 10g ASM & RAC Administration

Oracle University

Sep, 2011

20.

Banking Foundation Course

BIBM

Aug, 2008

21.

TIVOLI Storage Manager Overview & Administration

IBM India

Dec, 2008

22.

ORACLE 9i Database Administration

IBCS-PRIMAX Software (Bangladesh)

Dec, 2007

 

Personal Details

 

·                    Name:                                   Khandaker Ikhtear Uddin Bilash

·                    Father’s Name:                   Khandaker Belel Ahmed

·                    Mothers Name:                  Jamshed Afroz

·                    Spouse Name:                   Fatema Afroz Sohely

·                    Date of Birth:                       16th August 1977

·                    Nationality:                           Bangladeshi

 

Achievements:  

 

1.            Recognition for successfully completing core Banking solutions (CBS) Migration project (Trojan Horse) from Millennium Banking System to Infosys Finacle

2.            Recognition for Finacle Version upgradation Project (from Finacle 7.0.25 to Finacle 10x),

3.            Recognition for Credit Card Management Solution (Silver lack Omni card) Up-gradation project.

4.            Individual Contribution Award for successfully run the data center operation in absence of senior members even in night shifts in two consecutive days. (Jan 2007 from HR)

5.            Recognition for PCIDSS project completion

6.            Recognition for successfully completing “Astha” project. (Brac Bank’s digital banking platform)

7.            Recognition for “LMS” project completion

8.            Recognition for “Omnicard” project completion

9.            Recognition for “E-commerce” project completion

10.         Recognition for “Agent Banking” Project completion

11.         Recognition for “IRIS” project completion

12.         Recognition for PCIDSS recertification project completion